FAQ

  • How can I control the quality of your products?
    We monitor and control the quality of every order. We will check the quality at least 3 times.
    The first time will send samples for you to see before starting production. The second time when half of the orders are completed and the last time after all the products are packed. Any unqualified products will be disqualified prior to shipping.
  • Do you have a safety certificate for your product?
    All products are made from safe food grade materials and most of them have passed FDA, LFGB and SGS certificates
  • What is your main product?
    As a professional manufacturer & exporter, we specialize in the production and sales of Bamboo Office Table Tops, Bamboo Flooring, Bamboo Plates, Bamboo Crafts, Bamboo Floor Accessories, Tableware and Tableware Drinks with leaves, woods, disposable products and other business support packages from Vietnam.
  • MOQ quantity?
    Normally our MOQ is from $1,000. But we accept lower quantity for your trial order. Please tell us how many parts you need, we will calculate the cost accordingly, hope you can place a large order after checking our product quality and knowing our service. I.
  • Can you guarantee no chemicals are used in the production and the products are not dangerous?
    We guarantee all our bamboo parts are made of 100% natural bamboo, no chemicals are used.
  • Can you put our logo on the product and packaging?
    Yes, we can. For large quantity, we can make a new mold with your LOGO. For small quantity, we can print your LOGO on the product. For packaging, we can do head card or color box according to your design.
  • Can you customize the product?
    Yes, we can. We can tailor the structure and size to better meet your purposes. We can customize products according to your design. Or you tell me what you need, and we can design for you.
  • How long is the production time?
    The samples will be about 3-5 working days. MOQ order will be about 15-30 working days. 20’GP container will be about 25-35 working days. 40’GP/HQ container will be about 40-50 working days.
    We have experience handling large orders. We can ship the item on the requested shipping date, no later or earlier.
  • Do you provide free samples?
    We are happy to provide our samples for you to check our quality and give you some references.
    For most products, we provide free samples available in stock. But if you require the exact pattern you want, we will charge a small sample fee for custom designs.
    Sample charge is refundable when the order reaches certain quantity. We usually send samples by FEDEX, UPS, TNT or DHL. If you have a carrier or shipping agent account in Vietnam, we can send the sample to your agent’s address and you will have it delivered to your account.
    If there is no one to assist, then you can pay the shipping fee through our Paypal, we will ship the goods to our account. It takes about 5-7 days you receive
  • How can I make an order?
    You can choose our website template for the items you need then contact our sales via live chat or send e-mail. They can then generate a PI based on all your requirements and confirm all the product details with you.
  • Where is your headquarters?
    We have an office located in Ho Chi Minh City, Vietnam with convenient transportation because it is close to Cat Lai Port and Tan Son Nhat Airport. In addition, we also have 3 factories located in Hanoi, Hai Phong and Da Nang right in the raw material area to reduce the cost of raw materials.
  • What is your payment terms?
  1. T/T payment: we usually accept 40% deposit, 60% balance balance paid after production finish and before shipment or after goods pass customs inspection and have copy B/L.
  2. L/C payment: we only immediately accept irrevocable L/C, opened and issued by a reputable and reliable international bank approved by our side.
  3. Paypal, Western Union or Moneygram payment: Only support small amount as sample fee.
  • How do we make payment?
    We would like you to make the payment through the Bank. It is designed to better protect buyers and make transactions easier for both buyers and sellers.
    Or you can make a quick transfer to us via the following methods: Western Union, Moneygram and Paypal
  • How do you make our business relationship long and good?
    We keep good product quality and competitive price to ensure sustainable customer benefit
    We respect every customer like you and we are honest in our business for long term cooperation. Ensure the confidentiality of all information and sources for you
  • Do you have experience shipping to Amazon?
    We have experience shipping to Amazon, FBA and barcode stickers are all available. We can also provide product images and package designs for Amazon sellers.
  • What file format do you need if I want to design my own?
    We have our own designer in the factory. So you can provide JPG, AI or PDF files, etc. We will make 3D drawing for mold or screen print for your final confirmation based on engineering.
  • Can I re-heat the plates?
    Certainly, these plates are microwave safe. You can re-heat the plates.
  • Do I need to wash the products before use?
    No. They have been sterilized and cleaned thoroughly, so please feel free to use them straight out of the packet.
  • Is the dishwasher safe? Microwave safe?
    Yes, it’s microwave and oven safe for less than 3 minutes
  • What measures are taken to avoid the formation of bugs/termites because the material is areca leaves?
    After UV sterilization, our products are packed in PP bags and are hygroscopic
  • Can I use regular cutlery with the Areca leaf plates?
    Definitely. Our plates are lightweight yet strong enough to be used with a knife and fork without risk of punctures or leaks.
  • Will the plates affect the taste of my food?
    No. These areca leaf plates won’t alter the taste of your food in any way. They also have no lacquers/glue on them, so there’s nothing to leach into your food.
  • Why does each of the plates/ bowls/ tray look different?
    Each areca leaf plates plate is unique because of the natural texture, color and pattern of the leaf it’s made from. We do not alter the leaves in anyway.
  • Can I use the plates/bowls for hot food?
    Yes, the plates/bowls are perfectly OK for both hot and cold
  • What is your usual packing?
    We usually pack the product with individual paper. Outer packing is carton. We can also make packing according to your detailed requirements.
  • What is the safe use temperature?
    Areca palm leaf plates heat resistant from 0°C ~ 150°C
  • What is the composition of the material?
    99% from the roots of old bamboo are carefully selected by us
  • What is the durability of this bamboo material? How long can it be used?
    Under the condition of normal daily use, it can be used for at least 1 year.
  • What is the advantage of this bamboo material?
    Deodorizing is healthy, environmentally friendly and reduces plastic waste
  • How much to create a new shape?
    From 100.000-200.000 pieces can make your own design mold