Delivering Deliciousness Worldwide: FruitBuys’ Shipping Policy

Table of content

At FruitBuys, we are proud to be a leading supplier of freeze dried fruit and dried fruit snacks in Vietnam. We source the best quality fruits from local farmers and use advanced technology to preserve their natural flavor, color, and nutrients. We offer a wide variety of fruits, such as mango, pineapple, dragon fruit, jackfruit, banana, and more. Whether you are looking for healthy snacks, exotic fruits, vegan snacks, no sugar snacks, or low-sugar snacks, we have something for you. We are also committed to delivering our products to you in a fast and reliable way. We have a global reach and we can ship our products to almost any country in the world. We have clear and specific terms and conditions for our delivery policy, so you can know what to expect and how to plan your order. We also offer free shipping options for certain areas and order values, so you can save more and enjoy more. In this article, we will explain our delivery policy in detail, including the delivery options and costs, the delivery timeframes and updates, the responsibilities and claims, the additional conditions and exclusions, the force majeure and returns, and the special considerations and support. Please read this article carefully before placing your order or using any service on our website. By doing so, you agree to be bound by our delivery policy and our terms and conditions.

FruitBuys Vietnam Delivering Deliciousness Worldwide_ FruitBuys’ Shipping Policy 231223

I. Our Commitment to Fast and Reliable Delivery

We understand that you want to receive your order as soon as possible and in good condition. That is why we work with reputable and trusted carriers and logistics partners to ensure that your order is handled with care and delivered on time. We also provide you with diverse shipping options, so you can choose the one that suits your needs and budget. We have a customer satisfaction guarantee, so if you are not happy with your order or delivery, you can contact us and we will do our best to resolve the issue.

*Quick Overview of Key Information

Here are some key information that you need to know about our delivery policy:

  • We offer free shipping for orders over $50,000 USD to the following areas: Vietnam, Thailand, Malaysia, Singapore, Indonesia, Philippines, Cambodia, Laos, Myanmar, Brunei, Hong Kong, Macau, Taiwan, Japan, South Korea, China, India, Australia, and New Zealand. We also offer free shipping for orders over $100,000 USD to the following areas: USA, Canada, Mexico, UK, France, Germany, Italy, Spain, Portugal, Netherlands, Belgium, Switzerland, Sweden, Norway, Denmark, Finland, Poland, Czech Republic, Hungary, Romania, Greece, Turkey, Israel, UAE, Saudi Arabia, Egypt, South Africa, Nigeria, Kenya, and Morocco. We may also offer free shipping for orders over $150,000 USD to other areas, depending on the availability and feasibility of the shipping service. Please contact us for more details.
  • For orders that do not qualify for free shipping, we will charge you a delivery fee based on the weight, volume, destination, and shipping method of your order. You can see the estimated delivery fee on our website when you place your order. We will also confirm the exact delivery fee with you before we process your payment. You can choose to pay the delivery fee online or offline, depending on the payment method that you select.
  • The delivery time of your order depends on the shipping method that you choose and the destination of your order. We offer two main shipping methods: air shipping and sea shipping. Air shipping is faster but more expensive, while sea shipping is cheaper but slower. The estimated delivery time for air shipping is 5 to 10 business days, while the estimated delivery time for sea shipping is 15 to 30 business days. These are only estimates and may vary depending on factors such as customs clearance, weather, holidays, etc. We will provide you with a more accurate delivery time when we confirm your order.
  • We will provide you with a tracking number and a link to track your order online once we ship your order. You can also check the status of your order on our website or contact our customer service team for updates. We will notify you when your order is delivered or if there are any issues or delays with your delivery.

II. Delivery Options and Costs

We offer different delivery options and costs for different areas and order values. You can choose the delivery option that best suits your needs and budget when you place your order on our website. We will also confirm the delivery option and cost with you before we process your payment. You can pay the delivery cost online or offline, depending on the payment method that you select.

*Enjoying Free Delivery Perks

We offer free delivery for certain areas and order values, as mentioned above. This means that you do not have to pay any delivery fee for your order if you meet the criteria for free delivery. We will ship your order using the most suitable and available shipping service, either air or sea, depending on the destination and the order value. We will also cover any carrier fees, such as fuel surcharges, handling fees, etc., that may apply to your order. However, you are still responsible for paying any taxes, duties, fees, or charges that may apply to your order upon delivery, as explained below. We may also offer free delivery for other areas and order values, depending on the availability and feasibility of the shipping service. Please contact us for more details and we will try our best to accommodate your request. We may also offer promotional offers or discounts for free or reduced delivery from time to time. Please check our website or follow our social media channels for the latest news and updates on our delivery offers.

*Understanding Charged Delivery Rates

If your order does not qualify for free delivery, we will charge you a delivery fee based on the weight, volume, destination, and shipping method of your order. You can see the estimated delivery fee on our website when you place your order. We will also confirm the exact delivery fee with you before we process your payment. You can choose to pay the delivery fee online or offline, depending on the payment method that you select. We calculate the delivery fee using a formula that takes into account the following factors:

  • The weight of your order: This is the actual or dimensional weight of your order, whichever is higher. The dimensional weight is calculated by multiplying the length, width, and height of your order and dividing it by a standard factor, such as 5000 or 6000, depending on the carrier and the destination. The dimensional weight reflects the space that your order occupies in the carrier’s vehicle or vessel.
  • The volume of your order: This is the cubic meter or cubic foot of your order, depending on the carrier and the destination. The volume of your order is calculated by multiplying the length, width, and height of your order and dividing it by 1000000 or 1728, respectively. The volume of your order reflects the capacity that your order occupies in the carrier’s vehicle or vessel.
  • The destination of your order: This is the country, region, city, or zip code where your order is delivered. The destination of your order affects the delivery fee because different destinations have different delivery rates, depending on the distance, accessibility, demand, and competition of the shipping service.
  • The shipping method of your order: This is the type of shipping service that you choose for your order, either air or sea. The shipping method of your order affects the delivery fee because different shipping methods have different delivery rates, depending on the speed, reliability, and availability of the shipping service.

We use the following table to show you the approximate delivery fee for different destinations and order values, based on the average weight and volume of our products. Please note that these are only estimates and may vary depending on the actual weight, volume, destination, and shipping method of your order. We will provide you with the exact delivery fee when we confirm your order.

*Exploring Air vs. Sea Shipping Costs

As mentioned above, we offer two main shipping methods for your order: air shipping and sea shipping. Air shipping is faster but more expensive, while sea shipping is cheaper but slower. You can choose the shipping method that best suits your needs and budget when you place your order on our website. We will also confirm the shipping method and cost with you before we process your payment. The delivery fee for air shipping is higher than the delivery fee for sea shipping because air shipping requires more fuel, equipment, and personnel to transport your order. Air shipping also has higher security and safety standards, which increase the cost of the service. However, air shipping has the advantage of delivering your order in a shorter time, which can be important if you have an urgent or seasonal demand for your products.

The delivery fee for sea shipping is lower than the delivery fee for air shipping because sea shipping uses less fuel, equipment, and personnel to transport your order. Sea shipping also has lower security and safety standards, which reduce the cost of the service. However, sea shipping has the disadvantage of delivering your order in a longer time, which can be a problem if you have a tight or unpredictable schedule for your products. The delivery fee for both air and sea shipping also depends on the distance between the origin and the destination of your order. The farther the distance, the higher the delivery fee. This is because the delivery fee includes the transportation cost, which is proportional to the distance traveled. For example, the delivery fee for shipping your order from Vietnam to Japan will be lower than the delivery fee for shipping your order from Vietnam to Canada, because Japan is closer to Vietnam than Canada.

The delivery fee for both air and sea shipping also depends on the size and weight of your order. The larger and heavier your order, the higher the delivery fee. This is because the delivery fee includes the handling cost, which is proportional to the size and weight of your order. For example, the delivery fee for shipping a 10 kg box of dried mangoes will be lower than the delivery fee for shipping a 20 kg box of dried mangoes, because the 10 kg box is smaller and lighter than the 20 kg box. The delivery fee for both air and sea shipping also depends on the availability and demand of the shipping service. The more available and less demanded the shipping service, the lower the delivery fee. This is because the delivery fee includes the market cost, which is influenced by the supply and demand of the shipping service. For example, the delivery fee for shipping your order during the off-peak season will be lower than the delivery fee for shipping your order during the peak season, because the off-peak season has more supply and less demand than the peak season.

The delivery fee for both air and sea shipping also depends on the carrier and the destination of your order. Different carriers and destinations have different delivery rates, depending on their policies, regulations, and agreements. For example, the delivery fee for shipping your order with DHL will be different from the delivery fee for shipping your order with FedEx, because DHL and FedEx have different delivery rates. Similarly, the delivery fee for shipping your order to the USA will be different from the delivery fee for shipping your order to the UK, because the USA and the UK have different delivery rates. We will provide you with the best delivery option and cost for your order, based on the factors mentioned above. We will also compare the delivery options and costs for you, so you can make an informed decision. We will always be transparent and honest with you about the delivery fee, and we will never charge you any hidden or extra fees. We will also pre-pay the delivery fee for you, so you do not have to worry about paying any additional fees upon delivery. However, you are still responsible for paying any taxes, duties, fees, or charges that may apply to your order upon delivery, as explained below.

III. Delivery Timeframes and Updates

At FruitBuys, we understand that you want to receive your order as soon as possible. That’s why we work hard to ensure that your products are delivered to you in a timely and efficient manner. However, there are some factors that may affect the delivery timeframes and updates of your order. Here are some things you need to know:

*Expecting Your FruitBuys Delights

The standard delivery timeframes for our products are as follows:

  • For air shipments, it usually takes 3 to 5 business days from the date of confirmation to reach your destination country. However, this may vary depending on the customs clearance process and the availability of flights.
  • For sea shipments, it usually takes 15 to 30 business days from the date of confirmation to reach your destination port. However, this may vary depending on the weather conditions, the shipping schedule, and the customs clearance process.

Please note that these timeframes are only estimates and do not include the time it takes to transport the products from the port or airport to your delivery address. This may depend on the local courier service, the traffic situation, and the distance to your location. Some countries may have different delivery timeframes due to their specific regulations, policies, or procedures. For example, some countries may require additional documents, inspections, or fees for importing certain products. These may cause delays or extra costs that are beyond our control. We will try our best to inform you of any such requirements or issues as soon as we are aware of them, but we advise you to check with your local authorities or customs office before placing your order. Sometimes, there may be unforeseen events or circumstances that may cause delays in the delivery of your order. These may include natural disasters, accidents, strikes, protests, wars, or other force majeure situations. In such cases, we will notify you of the situation and the expected impact on your delivery as soon as possible. We will also work with our shipping partners and local authorities to resolve the situation and resume the delivery as soon as possible. However, we are not liable for any loss or damage caused by such delays.

*Staying Informed with Real-time Tracking

We want you to be able to track the status and location of your order at any time. That’s why we provide you with an online tracking system that allows you to monitor the progress of your shipment from our warehouse to your delivery address. You can access this system by logging into your account on our website and clicking on the “Track Order” button. You will need to enter your order number and your email address to view the tracking information. The tracking system will show you the following information:

  • The date and time of confirmation, dispatch, and delivery of your order
  • The name and contact details of the shipping company and the local courier service
  • The tracking number and the tracking link of your shipment
  • The current status and location of your shipment
  • The estimated delivery date and time of your order

You can also receive regular updates on your shipment via email or SMS. You can choose to receive these updates when you place your order on our website. You can also change your preferences or unsubscribe from these updates at any time by contacting our customer service team. If you have any questions or concerns about your shipment, you can contact our customer service team via WhatsApp +84-919 739 589 or email us at support@fruitbuys.com. We are available 24/7 to assist you with any delivery inquiries. We will do our best to provide you with accurate and timely information and to resolve any issues that may arise.

IV. Responsibilities and Claims

FruitBuys is committed to delivering your order safely and securely to your designated location. However, there may be situations where you or we encounter some issues or difficulties during the delivery process. In this section, we will explain our responsibilities and claims policy regarding the delivery of your order.

*FruitBuys’ Commitment to Safe Delivery

We take full responsibility for the risk of loss or damage to your order during transportation from our warehouse to your delivery address. This means that if your order is lost or damaged during transit, we will replace it with a new order or refund you the amount that you paid for it (including any taxes, duties, fees or charges).

*Inspecting Your Order for Damages

When you receive your order, you must inspect it carefully for any signs of damage, such as broken seals, torn packaging, crushed or bruised fruits, etc. If you find any damage, you must notify us immediately by calling our customer care hotline at +84-919 739 589 or emailing us at support@fruitbuys.com. You must also provide us with documentation of the damage, such as photos, videos, or delivery receipts. We will investigate your claim and offer you a replacement, refund, or compensation as appropriate. Please note that we will not accept any claims for damage if you fail to notify us within 24 hours of delivery or if you do not provide us with sufficient evidence of the damage.

*Important Note on Customer-designated Shipping

If you choose to use your own shipping service or carrier to deliver your order, you will assume full responsibility for the risk of loss or damage to your order during transportation. This means that we will not be liable for any loss or damage that occurs after we hand over your order to your shipping service or carrier. You will also be responsible for paying any freight costs, taxes, duties, fees, or charges that may apply to your order.

V. Additional Conditions and Exclusions

While we strive to provide free delivery for all orders within Vietnam, there may be some cases where we have to charge you for additional costs or exclude certain delivery locations. In this section, we will explain the conditions and exclusions that may apply to your order.

*Understanding Non-free Delivery Costs

If your delivery address requires us to pay any tolls, entrance fees, parking fees, or other charges, we will add these costs to your order and inform you before confirming your order. You will be responsible for paying these costs when you place your order. We will not deliver your order until we receive your payment.

*Ensuring Accurate and Accessible Delivery Addresses

You must provide us with accurate and complete information when placing your order, such as your name, phone number, email address, and delivery address. You must also confirm that you or someone authorized by you will be available to receive your order at the delivery address and time that you specify. If you need to change your delivery address or time after placing your order, you must notify us as soon as possible by calling our customer care hotline at +84-919 739 589 or emailing us at support@fruitbuys.com. We will try our best to accommodate your request, but we cannot guarantee that we will be able to do so. If your request is unclear, unreasonable, or causes significant delay or inconvenience to us or our delivery partners, we reserve the right to refuse your request or cancel your order.

*Navigating Difficult or Restricted Delivery Locations

Some delivery locations may be difficult or restricted to access, such as narrow alleys, mountainous areas, or remote islands. If your delivery address falls into this category, we may not be able to deliver your order directly to your door. Instead, we may deliver your order to the nearest accessible point, such as the main road, the ferry terminal, or the local post office. You will be responsible for arranging the final delivery or pickup of your order from that point. We will inform you in advance if your delivery address is difficult or restricted to access and advise you of the best delivery option for your order. You must agree to this option before we confirm your order. If you do not agree to this option or if you fail to arrange the final delivery or pickup of your order within a reasonable time, we reserve the right to cancel your order and charge you a cancellation fee.

VI. Force Majeure and Returns

Sometimes, events beyond our control may affect the delivery of your order, such as natural disasters, strikes, riots, wars, or other unforeseen circumstances. In this section, we will explain how we handle these situations and how you can return your order if you are not satisfied with it.

*Understanding Situations Beyond Our Control

We are not liable for any delay or failure in delivery due to force majeure events, such as floods, earthquakes, typhoons, landslides, bridge damage, road closures, power outages, etc. If such an event occurs, we will notify you as soon as possible and try to resume the delivery of your order as soon as the situation permits. We may also adjust the delivery time or location of your order to accommodate the changed circumstances. If the force majeure event prevents us from delivering your order within a reasonable time or at all, we may cancel your order and refund you the amount that you paid for it (excluding any taxes, duties, fees, or charges). You agree that we will not be liable for any loss or damage caused by the cancellation of your order due to force majeure events.

*Managing Post-delivery Returns

If you are not satisfied with your order for any reason, you may return it to us within 14 days of delivery, subject to the following conditions:

  • The products must be in their original condition and packaging, with all labels and tags intact.
  • The products must not have been used, opened, altered, or damaged in any way.
  • The products must be accompanied by proof of purchase and a return authorization number that you obtain from us.
  • You must bear the cost and risk of returning the products to us13. We recommend that you use a trackable and insured delivery service

We will inspect the returned products and process your refund or exchange within 30 days of receiving them. We will refund you the amount that you paid for the products (excluding any taxes, duties, fees, or charges) using the same payment method that you used for your order. We will not refund you any delivery charges or other costs that you incur in returning the products to us. We reserve the right to reject any return or refund request if we find that the products do not meet the above conditions or if we suspect any fraud or abuse.

VII. Special Considerations and Support

Some orders may require special considerations or support from us or you, such as bulky items, elevator access, or festive season traffic limitations. In this section, we will explain how we handle these situations and how you can cooperate with us to ensure a smooth delivery of your order.

*Supporting Bulky Deliveries

Some of our products, such as large boxes of dried fruits or veggie chips, may be bulky or heavy to deliver. If your order contains any such products, we may need your assistance to carry them to your floor or door, especially if there is no elevator access or if the elevator is too small or busy. We will inform you in advance if your order requires any special handling and ask for your cooperation. Please be ready to assist our delivery staff when they arrive at your delivery address. If you are unable or unwilling to assist, we may refuse to deliver your order or charge you an extra fee for the additional labor or time required.

*Flexible Adjustments During Special Days

During certain days or periods, such as holidays, festivals, or weekends, there may be traffic restrictions or congestion that affect the delivery of your order. If this happens, we may need to change the delivery time or location of your order to avoid any delay or inconvenience. We will inform you as soon as possible of any changes and ask for your understanding and flexibility. Please be responsive and cooperative when we contact you about any changes to your delivery. If you are not available or reachable at the revised delivery time or location, we may cancel your order and charge you a cancellation fee.

VIII. Conclusion and Contact Information

We hope that this article has provided you with useful information and guidance on our delivery policy and procedures. We are committed to providing you with reliable and satisfactory service and ensuring that you receive your order in good condition and on time.

*Thank You for Choosing FruitBuys!

We appreciate your trust and support in choosing FruitBuys as your supplier of premium dried fruits and snacks. We hope that you enjoy our products and continue to order from us in the future. We are always looking for ways to improve our website, products, and services, and we welcome your feedback and suggestions.

*Contact Us for Any Delivery Inquiries

If you have any questions or concerns about your order or delivery, please do not hesitate to contact us. You can reach us by calling our customer care hotline at +84-919 739 589 or emailing us at support@fruitbuys.com. You can also chat with us online through our website or social media platforms. We are available 24/7 to assist you and answer your inquiries.

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