General Terms

Welcome to FruitBuys Vietnam, a professional wholesale supplier and exporter of premium dried fruits, freeze dried fruit, healthy snacks, exotic fruits, veggie chips, vegan snacks, no sugar snacks, and low-sugar snacks. By accessing or using our website, https://fruitbuys.com, you agree to be bound by the following terms and conditions. Please read them carefully before placing any order or using any service on our website.

I. Definitions

In these terms and conditions, the following words have the following meanings:

• “We”, “us”, “our” or “FruitBuys” means FruitBuys Vietnam or Wahapy Co., Ltd., a company registered in Vietnam with registration number 0315827805 and registered office at 10/2 Ky Con Street, Phu Nhuan District, Ho Chi Minh City, Vietnam
• “You”, “your” or “customer” means the person or entity who accesses or uses our website or places an order or uses any service on our website.
• “Website” means https://fruitbuys.com or www.fruitbuys.com and any subdomains, pages, features, or functions thereof.
• “Products” means the dried fruits, freeze dried fruit, healthy snacks, exotic fruits, veggie chips, vegan snacks, no sugar snacks, and low-sugar snacks that we offer for sale on our website.
• “Order” means an order placed by you on our website for the purchase of products.
• “Service” means any service that we provide on our website, such as customer support, delivery, payment processing, etc.

II. Registration and Account

• To place an order or use any service on our website, you may need to register an account with us. You must provide accurate and complete information when registering an account and keep your account information updated.
• You are responsible for maintaining the confidentiality and security of your account and password. You must not share your account or password with anyone else. You must notify us immediately if you suspect any unauthorized access or use of your account or password.
• FruitBuys reserves the right to suspend or terminate your account at any time without notice or liability if we believe that you have breached these terms and conditions or any applicable law.

III. Orders and Products

• All orders are subject to availability and confirmation by us. FruitBuys will send you an email to confirm your order after you place it on our website. The contract between you and us will only be formed when we send you the confirmation email.
• FruitBuys reserves the right to accept or reject any order at our sole discretion without giving any reason. FruitBuys may cancel your order if we are unable to fulfill it due to reasons such as stock unavailability, pricing error, payment failure, delivery issue, etc. FruitBuys will notify you of the cancellation and refund any amount paid by you for the cancelled order.
• The prices of the products are displayed on our website and are subject to change without notice. The prices do not include any taxes, duties, fees or charges that may apply to your order. You are responsible for paying all such taxes, duties, fees or charges as required by law.
• The images of the products on our website are for illustrative purposes only. The actual products may vary slightly from those images in terms of color, shape, size, weight, packaging, etc. FruitBuys make every effort to ensure that the products are accurately described on our website, but we do not warrant that the descriptions are error-free or complete.
• The products you purchase from FruitBuys are for personal use only and are not intended for resale or commercial purposes. If you wish to resell or exchange these products, you must comply with all applicable laws and regulations regarding the import, export, distribution, taxes, and consumption of the products in your country. FruitBuys is not responsible and guarantees the safety of transactions between you and customers.

IV. Payment

• You can pay for your order using any of the payment methods available on our website at https://fruitbuys.com. FruitBuys accepts payments in various currencies as indicated on our website. The exchange rate will be determined by your bank or payment service provider at the time of payment.
• You must provide valid and authorized payment information when placing your order. You authorize us to charge your payment method for the total amount of your order (including any taxes, duties, fees, or charges) at the time of confirmation.
• FruitBuys uses third-party payment services such as PayPal, Payoneer, Wise, bank transfer… providers to process your payment. FruitBuys do not store or have access to your payment information. You agree to abide by the terms and conditions of the payment service providers when using their services.
• FruitBuys reserves the right to verify your payment information and request additional information from you if necessary. FruitBuys may suspend or cancel your order if we are unable to verify your payment information or if we suspect any fraud or illegal activity.

V. Delivery

• FruitBuys will deliver your order to the address that you provide when placing your order. You must ensure that the address is accurate and complete. FruitBuys are not responsible for any delay or failure in delivery due to incorrect or incomplete address.
• FruitBuys will use our best efforts to deliver your order within the estimated delivery time as indicated on our website. However, the delivery time is not guaranteed and may vary depending on factors such as availability, location, customs clearance, weather, etc. FruitBuys are not liable for any loss or damage caused by any delay or failure in delivery.
• You are responsible for checking the condition and quantity of the products upon delivery. You must notify us within 24 hours of delivery if you find any defect, damage or discrepancy in the products. FruitBuys will investigate your claim and offer you a replacement, refund or compensation as appropriate.
• You are responsible for paying any taxes, duties, fees or charges that may apply to your order upon delivery. FruitBuys is not liable for any delay or failure in delivery due to non-payment of such taxes, duties, fees or charges.

VI. Returns and Refunds

FruitBuys wants you to be satisfied with your purchase. If you are not happy with the products that you receive, you may return them to us within 45 days of delivery for a refund or exchange, subject to the following conditions:

• The products must be in their original condition and packaging, with all labels and tags intact.
• The products must not have been used, opened, altered or damaged in any way.
• The products must be accompanied by proof of purchase and a return authorization number that you obtain from us.
• You must bear the cost and risk of returning the products to us. FruitBuys recommends that you use a trackable and insured delivery service.
• FruitBuys will inspect the returned products and process your refund or exchange within 30 days of receiving them. FruitBuys will refund you the amount that you paid for the products (excluding any taxes, duties, fees or charges) using the same payment method that you used for your order. FruitBuys will not refund you any delivery charges or other costs that you incur in returning the products to us.
• FruitBuys reserves the right to reject any return or refund request if we find that the products do not meet the above conditions or if we suspect any fraud or abuse.

VII. Warranty and Liability

FruitBuys warrants that the products will conform to their description on our website and will be of satisfactory quality and fit their intended purpose. This warranty does not cover any defect, damage or failure caused by misuse, abuse, negligence, accident, alteration, improper storage, exposure to heat or moisture, or normal wear and tear. If you receive any defective, damaged or faulty product from us, you must notify us within 24 hours of delivery and return it to us within 14 days of delivery. FruitBuys will replace it with a new product or refund you the amount that you paid for it (including any taxes, duties, fees or charges) at our option. Our liability to you for any loss or damage arising from your purchase or use of the products is limited to the amount that you paid for the products (excluding any taxes, duties, fees or charges). FruitBuys are not liable for any indirect, incidental, consequential or special loss or damage, such as loss of profit, revenue, data, goodwill, etc., even if we have been advised of the possibility of such loss or damage. Nothing in these terms and conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, breach of statutory duty, or any other liability that cannot be excluded or limited by law.

VIII. Intellectual Property Rights

All intellectual property rights in our website and its content (including but not limited to trademarks, logos, images, text, graphics, designs, etc.) are owned by us or our licensors. You may not copy, reproduce, modify, distribute, display, perform, publish, transmit or create derivative works from our website or its content without our prior written consent. You grant us a non-exclusive, royalty-free, worldwide license to use your name, logo and feedback for marketing and promotional purposes on our website and other media platforms.

IX. Privacy Policy

FruitBuys respects your privacy and protects your personal information in accordance with our privacy policy. Please read our privacy policy carefully before using our website or placing an order on our website. By using our website or placing an order on our website, you consent to our collection, use and disclosure of your personal information as described in our privacy policy.

X. Cookies Policy

FruitBuys uses cookies and similar technologies on our website to enhance your user experience and provide you with personalized content and offers. Please read our cookies policy carefully before using our website or placing an order on our website. By using our website or placing an order on our website, you consent to our use of cookies and similar technologies as described in our cookies policy.

XI. Feedback

FruitBuys welcomes your feedback and suggestions on how to improve our website, products and services. You can contact us via WhatsApp +84-919 739 589 or email us at support@fruitbuys.com. FruitBuys appreciates your honest and constructive feedback, and we will use it to enhance your experience with us. By providing us with your feedback, you agree that we may use it for any purpose, such as improving our website, products and services, marketing and promotion, etc. You also agree that we may share your feedback with our partners, affiliates, suppliers, or other third parties who are involved in our business operations. You grant us a non-exclusive, royalty-free, worldwide license to use your feedback in any way we deem appropriate. You must not provide us with any feedback that is unlawful, offensive, abusive, defamatory, infringing, or otherwise objectionable. You must not provide us with any feedback that contains any personal information, confidential information, or proprietary information of any third party. You are solely responsible for the content and accuracy of your feedback, and you indemnify us from any liability or claim arising from your feedback.

XII. Exclusion of liability

To the fullest extent permitted by law, we exclude all liability for any loss or damage arising from or in connection with your use of our website, products or services, whether direct, indirect, incidental, consequential or special, even if we have been advised of the possibility of such loss or damage. Some jurisdictions do not allow the exclusion or limitation of liability for certain types of loss or damage, such as death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of statutory duty, or any other liability that cannot be excluded or limited by law. In such cases, our liability to you will be limited to the extent allowed by law.

XIII. Links and interactions with third party websites/services

Our website may contain links to or from third party websites or services that are not owned or controlled by us. These links are provided for your convenience and information only. FruitBuys does not endorse, sponsor, or recommend any third-party website or service that is linked to or from our website. FruitBuys is not responsible for the content, quality, accuracy, reliability, security, or privacy of any third-party website or service. FruitBuys does not guarantee that these links will work or that they will be updated. You access and use any third-party website or service at your own risk and discretion. You should read the terms and conditions and privacy policy of any third-party website or service before using it. You agree that we are not liable for any loss or damage arising from or in connection with your access or use of any third-party website or service. You may not link to our website or use our logo or trademark without our prior written consent. You may not frame, mirror, or otherwise incorporate any part of our website into another website or service without our prior written consent. You may not use any automated means, such as robots, spiders, crawlers, scrapers, etc., to access or use our website or services without our prior written consent.

XIV. Customer contributions to the service

Our website may allow you to post, upload, submit, or share your content, such as comments, reviews, ratings, photos, videos, etc., with us or other users of our website or services. By doing so, you agree to the following terms:

• You own or have the right to use your content and you grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, modify, distribute, display, perform, publish, transmit or create derivative works from your content for any purpose, such as improving our website, products and services, marketing and promotion, et.
• You are solely responsible for your content and its legality, accuracy, reliability, quality, and appropriateness. You must not post, upload, submit, or share any content that is unlawful, offensive, abusive, defamatory, infringing, or otherwise objectionable. You must not post, upload, submit, or share any content that contains any personal information, confidential information, or proprietary information of any third party. You must not post, upload, submit, or share any content that violates any applicable law or regulation.
• You must not post, upload, submit, or share any content that is false, misleading, or deceptive, such as fake reviews, ratings, testimonials, etc. You must not post, upload, submit, or share any content that is intended to harm, harass, intimidate, or defraud us or any other user of our website or services.
• You must not post, upload, submit, or share any content that contains any virus, malware, spyware, or other harmful or malicious code or program that may damage or interfere with our website, products, services, or systems, or those of any third party.
• You must not post, upload, submit, or share any content that solicits or promotes any illegal or unauthorized activity, such as gambling, hacking, phishing, spamming, etc. You must not post, upload, submit, or share any content that advertises or offers any goods or services that compete with or are similar to our products or services, or that are not related to our website, products or services.
• You must not post, upload, submit, or share any content that infringes or violates any intellectual property rights, privacy rights, or other rights of any third party. You must not post, upload, submit, or share any content that impersonates or misrepresents any person or entity, or that falsely claims to be affiliated or associated with us or any other person or entity.

FruitBuys does not monitor, review, edit, or endorse any content posted, uploaded, submitted, or shared by you or any other user of our website or services. However, we reserve the right to remove, modify, or disable any content at any time without notice or liability if we believe that it breaches these terms and conditions or any applicable law. FruitBuys also reserves the right to disclose any content to any third party if we are required or authorized to do so by law or if we believe that it is necessary to protect our rights, interests, or property, or those of any third party. You agree to indemnify us from any liability or claim arising from or in connection with your content or your use of our website or services.

XV. Third party contributions to services and external links

Our website or services may include or display content, information, or materials provided by third parties, such as suppliers, partners, affiliates, advertisers, sponsors, etc. These third parties are solely responsible for their content, information, or materials and their legality, accuracy, reliability, quality, and appropriateness. FruitBuys does not endorse, sponsor, or recommend any third-party content, information, or materials that are included or displayed on our website or services. FruitBuys is not liable for any loss or damage arising from or in connection with your access or use of any third-party content, information, or materials. Our website or services may also contain links to or from third party websites or services that are not owned or controlled by us.

These links are provided for your convenience and information only. FruitBuys does not endorse, sponsor, or recommend any third-party website or service that is linked to or from our website or services. FruitBuys is not responsible for the content, quality, accuracy, reliability, security, or privacy of any third-party website or service. FruitBuys does not guarantee that these links will work or that they will be updated. You access and use any third-party content, information, materials, website, or service at your own risk and discretion. You should read the terms and conditions and privacy policy of any third-party content, information, materials, website, or service before accessing or using it. You agree that we are not liable for any loss or damage arising from or in connection with your access or use of any third-party content, information, materials, website, or service.

XVI. User Representations and Warranties

By using our website or placing an order on our website, you represent and warrant that:

• You are at least 18 years old or have the legal capacity to enter into a binding contract in your jurisdiction.
• You are not prohibited or restricted from using our website or services by any applicable law or regulation.
• You are not a competitor of ours or intend to use our website or services for any purpose that is detrimental to our interests or reputation.
• You will comply with these terms and conditions and any applicable law or regulation when using our website or services.
• You will not use our website or services for any unlawful, fraudulent, harmful, or malicious purpose or activity.
• You will not interfere with or disrupt the operation or security of our website or services or those of any third party.
• You will not attempt to access or use any unauthorized or restricted areas or features of our website or services or any data or information that is not intended for you.
• You will not infringe or violate any intellectual property rights, privacy rights, or other rights of any third party when using our website or services.
• You will not post, upload, submit, or share any content that breaches these terms and conditions or any applicable law or regulation when using our website or services.
• You will not cause any harm, loss, or damage to us or any other user of our website or services when using our website or services.

XVII. Indemnification

You agree to indemnify, defend, and hold harmless us, our affiliates, partners, suppliers, licensors, directors, officers, employees, agents, and representatives from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising from or in connection with:

• Your use of or access to our website, products, or services, or those of any third party.
• Your breach or violation of these terms and conditions or any applicable law or regulation.
• Your infringement or violation of any intellectual property rights, privacy rights, or other rights of any third party.
• Your content or feedback or any content or feedback posted, uploaded, submitted, or shared by you or any other user of our website or services.
• Any harm, loss, or damage caused by you or any other user of our website or services to us or any third party.

FruitBuys reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate with us in such defense. You agree not to settle any claim without our prior written consent.

XVIII. Severability

If any provision of these terms and conditions is found to be invalid, illegal, or unenforceable by any court or authority of competent jurisdiction, such provision will be deemed to be deleted from these terms and conditions and the remaining provisions will continue in full force and effect.

XIX. Waiver

No failure or delay by us in exercising any right, power, or remedy under these terms and conditions will operate as a waiver of such right, power, or remedy, nor will any single or partial exercise of such right, power, or remedy preclude any other or further exercise of such right, power, or remedy.

XX. Governing Law and Jurisdiction

These terms and conditions and any dispute or claim arising from or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by and construed in accordance with the laws of Vietnam. You and we agree to submit to the exclusive jurisdiction of the courts of Vietnam to settle any dispute or claim arising from or in connection with these terms and conditions or their subject matter or formation (including non-contractual disputes or claims).

XXI. General

These terms and conditions constitute the entire agreement between you and us regarding your use of our website, products, and services and supersede any prior or contemporaneous agreements, communications, or understandings, whether oral or written, between you and us. You may not assign or transfer any of your rights or obligations under these terms and conditions without our prior written consent. FruitBuys may assign or transfer any of our rights or obligations under these terms and conditions without your consent. FruitBuys may revise or update these terms and conditions from time to time without notice to you. You are advised to check our website regularly for any changes to these terms and conditions. Your continued use of our website or services after any changes to these terms and conditions will constitute your acceptance of such changes. If you have any questions or comments about these terms and conditions, please contact us via WhatsApp +84-919 739 589 or email us at support@fruitbuys.com. FruitBuys will respond to you as soon as possible. Thank you for choosing FruitBuys Vietnam. FruitBuys look forward to serving you and providing you with the best dried fruits and snacks in the world.

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