PRIVACY POLICY

At FruitBuys Vietnam (owned and operated by Wahapy Co., Ltd.), we understand that trust is the foundation of any B2B partnership. We are committed to protecting the privacy and security of your personal and business data.

This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website www.fruitbuys.com or engage in business transactions with us.

1. Information We Collect

We collect information to facilitate wholesale transactions, logistics, and customer support.

A. Information You Provide Directly

• Business & Identity Data: Name, Company Name, Tax ID/VAT Number, Business License (for wholesale verification).
• Contact Data: Email address, phone/WhatsApp number, shipping and billing address.
• Transaction Data: Details about payments to and from you, and other details of products you have purchased from us.

B. Payment Information (Crucial Security Note)

We do NOT store your sensitive financial data.

• All credit card transactions, bank transfers, and digital payments are processed through secure third-party gateways (such as PayPal, Wise, Payoneer, or Stripe).
• FruitBuys Vietnam never has access to or stores your full credit card number, expiration date, or CVV code. We only receive a confirmation status and a transaction ID to process your order.

C. Automatically Collected Data

• Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting, and operating system.
• Usage Data: Information about how you use our website (via Google Analytics) to help us improve user experience.

2. How We Use Your Information

We use your data strictly for legitimate business purposes:

1. Order Fulfillment: To process payments, arrange shipping (Air/Sea), and handle customs clearance documentation (C/O, Phytosanitary Certificates).
2. Business Verification: To verify your identity and business status (KYC) to prevent fraud in high-value wholesale orders.
3. Communication: To send you order updates, invoices, and shipping documents.
4. Marketing (Optional): To inform you about harvest seasons, new product launches, or price updates. You can opt-out at any time.

3. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. We only share data with trusted partners essential to our operations:

• Logistics Partners: We share your shipping address and contact details with carriers (DHL, FedEx, Maersk, etc.) to deliver your goods.
• Payment Processors: To facilitate secure payments and fraud prevention.
• Legal Compliance: We may disclose information if required by law or to protect the rights, property, or safety of FruitBuys Vietnam (e.g., responding to a court order or customs audit).

4. Data Security

We implement industry-standard security measures to protect your information:

• SSL Encryption: Our website uses Secure Socket Layer (SSL) technology to encrypt data during transmission.
• Access Control: Only authorized employees (Sales & Logistics teams) have access to your order details.
• Data Minimization: We only retain data necessary for business and tax records.

While we strive to use commercially acceptable means to protect your data, please remember that no method of transmission over the Internet is 100% secure.

5. International Data Transfers

As an international exporter based in Vietnam, your data may be transferred to and processed in Vietnam. By using our services, you acknowledge and consent to this transfer. We ensure that such transfers comply with applicable data protection laws and that adequate safeguards are in place.

6. Your Data Rights (GDPR & Global Compliance)

Regardless of where you are located, we respect your rights regarding your personal data:

• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Correction: You can request that we correct any inaccurate or incomplete data.
• Right to Erasure (“Right to be Forgotten”): You can request that we delete your personal data, provided it is not required to be kept for legal or tax purposes (e.g., invoices must be kept for 5-10 years by law).
• Right to Opt-Out: You can unsubscribe from our marketing emails at any time by clicking the “Unsubscribe” link or contacting us directly.

To exercise any of these rights, please contact us at support@fruitbuys.com.

7. Third-Party Links

Our website may contain links to third-party websites (e.g., logistics tracking pages, payment portals). We are not responsible for the privacy practices or content of those third-party sites.

8. Contact Us

If you have questions or comments about this Privacy Policy, please contact our Data Protection Officer at:

• Company: Wahapy Co., Ltd. (FruitBuys Vietnam)
• Head Office: 10/2 Ky Con Street, Ward 7, Phu Nhuan District, Ho Chi Minh City, Vietnam.
• Warehouse: 182 An Phu Dong 9, District 12, Ho Chi Minh City, Vietnam.
• Email: support@fruitbuys.com
• Phone/WhatsApp: +84-919 739 589

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