1. What personal information do we collect?
We may collect the following personal information from you when you access or use our website, or place an order or use any service on our website:
- Contact information, such as your name, email address, phone number, address, etc.
- Payment information, such as your credit card number, expiration date, security code, etc.
- Order information, such as the products that you purchase, the quantity, the price, the delivery address, etc.
- Account information, such as your username, password, order history, preferences, etc.
- Feedback information, such as your ratings, reviews, comments, suggestions, etc.
- Technical information, such as your IP address, browser type, device type, operating system, etc.
- Usage information, such as your browsing history, search queries, clicks, views, etc.
We may also collect personal information from other sources, such as third-party payment service providers, delivery service providers, social media platforms, etc., with your consent or as permitted by law.
2. How do we use your personal information?
We may use your personal information for the following purposes:
- To process and fulfill your order and provide you with the products and services that you request.
- To communicate with you about your order status, delivery confirmation, customer support, etc.
- To personalize and improve your user experience and provide you with relevant content and offers on our website and other media platforms.
- To analyze and optimize the performance and functionality of our website and its features.
- To prevent and detect fraud, security breaches, illegal activities and violations of our terms and conditions.
- To comply with our legal obligations and enforce our rights and remedies.
3. How do we share your personal information?
We may share your personal information with the following parties for the purposes described above:
- Our affiliates and subsidiaries who provide us with services or support in relation to our website or products.
- Our third-party service providers who perform functions on our behalf or assist us in providing our website or products. These include payment service providers, delivery service providers, marketing service providers, analytics service providers, etc.
- Our business partners who offer products or services that may be of interest to you or who collaborate with us in promotions or events.
- Our legal advisors and law enforcement agencies who help us protect our rights and interests or comply with legal requirements.
We do not sell or rent your personal information to any third parties for their own marketing purposes without your consent. We may disclose aggregated or anonymized information that does not identify you personally to any third parties for any purpose.
4. How do we protect your personal information?
We take reasonable measures to protect your personal information from unauthorized access, use, modification, disclosure or destruction. We use encryption, firewalls, access control and other security technologies to safeguard your personal information. We also train our staff and contractors to follow our privacy and security policies and procedures.
However, no method of transmission or storage is completely secure and we cannot guarantee the absolute security of your personal information. You are responsible for maintaining the confidentiality and security of your account and password and for notifying us immediately if you suspect any unauthorized access or use of your account or password.
5. How do we store and transfer your personal information?
6. How long do we keep your personal information?
We keep your personal information for as long as necessary to fulfill the purposes for which we collected it or as required by law. We will delete or anonymize your personal information when it is no longer needed or when you request us to do so.
7. What are your rights and choices?
You have the following rights and choices regarding your personal information:
- You can access, update, correct or delete your personal information by logging into your account on our website or contacting us at email@example.com.
- You can opt out of receiving marketing communications from us by clicking on the unsubscribe link in the email or contacting us at firstname.lastname@example.org.
- You can change your cookie settings by adjusting your browser preferences or using the cookie consent tool on our website.
- You can withdraw your consent to our collection, use or disclosure of your personal information at any time by contacting us at email@example.com. However, this may affect your ability to use our website or products.
- You can lodge a complaint with us or the relevant data protection authority if you have any concerns about how we handle your personal information.
9. How do you contact us?
- Office 1: 10/2 Ky Con Street, Phu Nhuan District, Ho Chi Minh City, Vietnam
- Office 2: 229/4/9A Tay Thanh, Tan Phu District, Ho Chi Minh City, Vietnam
- Email: firstname.lastname@example.org
- Phone: +84 919 739 589
Thank you for choosing FruitBuys Vietnam. We appreciate your trust and business