Terms and Conditions

Welcome to FruitBuys Vietnam, a professional wholesale supplier and exporter of premium dried fruits, freeze dried fruit, healthy snacks, exotic fruits, veggie chips, vegan snacks, no sugar snacks, and low-sugar snacks. By accessing or using our website, www.fruitbuys.com, you agree to be bound by the following terms and conditions. Please read them carefully before placing any order or using any service on our website.

1. Definitions

In these terms and conditions, the following words have the following meanings:

  • “We”, “us”, “our” or “FruitBuys” means FruitBuys Vietnam or Wahapy Co., Ltd., a company registered in Vietnam with registration number 0315827805 and registered office at 10/2 Ky Con Street, Phu Nhuan District, Ho Chi Minh City, Vietnam
  • “You”, “your” or “customer” means the person or entity who accesses or uses our website, or places an order or uses any service on our website.
  • “Website” means www.fruitbuys.com and any subdomains, pages, features or functions thereof.
  • “Products” means the dried fruits, freeze dried fruit, healthy snacks, exotic fruits, veggie chips, vegan snacks, no sugar snacks, and low-sugar snacks that we offer for sale on our website.
  • “Order” means an order placed by you on our website for the purchase of products.
  • “Service” means any service that we provide on our website, such as customer support, delivery, payment processing, etc.

2. Registration and Account

  • To place an order or use any service on our website, you may need to register an account with us. You must provide accurate and complete information when registering an account and keep your account information updated.
  • You are responsible for maintaining the confidentiality and security of your account and password. You must not share your account or password with anyone else. You must notify us immediately if you suspect any unauthorized access or use of your account or password.
  • We reserve the right to suspend or terminate your account at any time without notice or liability if we believe that you have breached these terms and conditions or any applicable law.

3. Orders and Products

  • All orders are subject to availability and confirmation by us. We will send you an email to confirm your order after you place it on our website. The contract between you and us will only be formed when we send you the confirmation email.
  • We reserve the right to accept or reject any order at our sole discretion without giving any reason. We may cancel your order if we are unable to fulfill it due to reasons such as stock unavailability, pricing error, payment failure, delivery issue, etc. We will notify you of the cancellation and refund you any amount paid by you for the cancelled order.
  • The prices of the products are displayed on our website and are subject to change without notice. The prices do not include any taxes, duties, fees or charges that may apply to your order. You are responsible for paying all such taxes, duties, fees or charges as required by law.
  • The images of the products on our website are for illustrative purposes only. The actual products may vary slightly from those images in terms of color, shape, size, weight, packaging, etc. We make every effort to ensure that the products are accurately described on our website, but we do not warrant that the descriptions are error-free or complete.
  • The products are intended for personal use only and not for resale or commercial purposes. You must comply with all applicable laws and regulations regarding the importation, exportation, distribution and consumption of the products in your country.

4. Payment

  • You can pay for your order using any of the payment methods available on our website. We accept payments in various currencies as indicated on our website. The exchange rate will be determined by your bank or payment service provider at the time of payment.
  • You must provide valid and authorized payment information when placing your order. You authorize us to charge your payment method for the total amount of your order (including any taxes, duties, fees or charges) at the time of confirmation.
  • We use third-party payment service providers to process your payment. We do not store or have access to your payment information. You agree to abide by the terms and conditions of the payment service providers when using their services.
  • We reserve the right to verify your payment information and request additional information from you if necessary. We may suspend or cancel your order if we are unable to verify your payment information or if we suspect any fraud or illegal activity.

Learn more >>> Shopping Guide

5. Delivery

  • We will deliver your order to the address that you provide when placing your order. You must ensure that the address is accurate and complete. We are not responsible for any delay or failure in delivery due to incorrect or incomplete address.
  • We will use our best efforts to deliver your order within the estimated delivery time as indicated on our website. However, the delivery time is not guaranteed and may vary depending on factors such as availability, location, customs clearance, weather, etc. We are not liable for any loss or damage caused by any delay or failure in delivery.
  • You are responsible for checking the condition and quantity of the products upon delivery. You must notify us within 24 hours of delivery if you find any defect, damage or discrepancy in the products. We will investigate your claim and offer you a replacement, refund or compensation as appropriate.
  • You are responsible for paying any taxes, duties, fees or charges that may apply to your order upon delivery. We are not liable for any delay or failure in delivery due to non-payment of such taxes, duties, fees or charges.

Learn more >>> Delivery/Shipment Policy

6. Returns and Refunds

  • We want you to be satisfied with your purchase. If you are not happy with the products that you receive, you may return them to us within 45 days of delivery for a refund or exchange, subject to the following conditions:
    • The products must be in their original condition and packaging, with all labels and tags intact.
    • The products must not have been used, opened, altered or damaged in any way.
    • The products must be accompanied by a proof of purchase and a return authorization number that you obtain from us.
    • You must bear the cost and risk of returning the products to us. We recommend that you use a trackable and insured delivery service.
  • We will inspect the returned products and process your refund or exchange within 30 days of receiving them. We will refund you the amount that you paid for the products (excluding any taxes, duties, fees or charges) using the same payment method that you used for your order. We will not refund you any delivery charges or other costs that you incur in returning the products to us.
  • We reserve the right to reject any return or refund request if we find that the products do not meet the above conditions or if we suspect any fraud or abuse.

Learn more >>> Return And Refund Policy

7. Warranty and Liability

  • We warrant that the products will conform to their description on our website and will be of satisfactory quality and fit for their intended purpose. This warranty does not cover any defect, damage or failure caused by misuse, abuse, negligence, accident, alteration, improper storage, exposure to heat or moisture, or normal wear and tear.
  • If you receive any defective, damaged or faulty product from us, you must notify us within 24 hours of delivery and return it to us within 14 days of delivery. We will replace it with a new product or refund you the amount that you paid for it (including any taxes, duties, fees or charges) at our option.
  • Our liability to you for any loss or damage arising from your purchase or use of the products is limited to the amount that you paid for the products (excluding any taxes, duties, fees or charges). We are not liable for any indirect, incidental, consequential or special loss or damage, such as loss of profit, revenue, data, goodwill, etc., even if we have been advised of the possibility of such loss or damage.
  • Nothing in these terms and conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, breach of statutory duty, or any other liability that cannot be excluded or limited by law.

8. Intellectual Property Rights

  • All intellectual property rights in our website and its content (including but not limited to trademarks, logos, images, text, graphics, designs, etc.) are owned by us or our licensors. You may not copy, reproduce, modify, distribute, display, perform, publish, transmit or create derivative works from our website or its content without our prior written consent.
  • You grant us a non-exclusive, royalty-free, worldwide license to use your name, logo and feedback for marketing and promotional purposes on our website and other media platforms.

9. Privacy Policy

  • We respect your privacy and protect your personal information in accordance with our privacy policy. Please read our privacy policy carefully before using our website or placing an order on our website. By using our website or placing an order on our website, you consent to our collection, use and disclosure of your personal information as described in our privacy policy.

Learn more >>> Privacy Policy

10. Cookies Policy

  • We use cookies and similar technologies on our website to enhance your user experience and provide you with personalized content and offers. Please read our cookies policy carefully before using our website or placing an order on our website. By using our website or placing an order on our website, you consent to our use of cookies and similar technologies as described in our cookies policy.

Learn more >>> Cookies Policy

11. General

    • These terms and conditions constitute the entire agreement between you and us regarding your purchase and use of the products on our website. They supersede any prior agreements or understandings between you and us on the same subject matter.
    • These terms and conditions are governed by and construed in accordance with the laws of Vietnam. Any dispute arising from or relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of Vietnam.
    • We reserve the right to modify or update these terms and conditions at any time without prior notice. You are advised to check our website regularly for any changes. Your continued use of our website or purchase of our products after any changes will constitute your acceptance of the revised terms and conditions.
    • If any provision of these terms and conditions is found to be invalid, illegal or unenforceable by any court of competent jurisdiction, such provision will be severed from the rest of the terms and conditions and the remaining provisions will remain in full force and effect.
    • If you have any questions, comments or complaints about these terms and conditions, please contact us at support@fruitbuys.com. We will respond to you as soon as possible. Thank you for choosing FruitBuys Vietnam. We hope you enjoy our products and services.